Sometimes a bonus is declined by mistake or on purpose. Whether you can receive it again depends on the situation:
Declined directly in the pop-up:
If you decline the bonus right away in the pop-up, you can usually get it back within one day, as long as the promotion is still valid. Please contact Customer Support for assistance.Declined later or after using it:
If the bonus was declined some time ago, if you already played with it, or if it was cancelled due to a withdrawal, we unfortunately cannot credit it again.
This ensures that all bonus offers remain fair and transparent for everyone.
Contact us!
Unser Support ist rund um die Uhr bei Fragen zu Konto, Registrierung, Bonusangeboten sowie Ein- und Auszahlungen erreichbar. Our support team is available round the clock to answer any questions you may have about your account, registration, bonus offers, and deposits and payouts. Notre service d'assistance est disponible 24 heures sur 24 pour répondre à toutes vos questions concernant votre compte, votre inscription, les offres de bonus ainsi que les dépôts et les versements. Il nostro servizio di assistenza è disponibile 24 ore su 24 per qualsiasi domanda relativa al conto, alla registrazione, alle offerte bonus e ai depositi e prelievi.