If no username or reference is provided in a bank transfer, the payment cannot be automatically assigned to your player account.
In this case, the payment will not be credited to your player account. Instead, the transferred amount will be refunded to the original bank account from which the payment was sent.
The processing and refund can take a few days, depending on the banking processing times.
What should you keep in mind next time?
To ensure your deposit is correctly assigned to your account, please always include your username or the specified payment reference in the purpose field of every bank transfer.
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Unser Support ist rund um die Uhr bei Fragen zu Konto, Registrierung, Bonusangeboten sowie Ein- und Auszahlungen erreichbar. Our support team is available round the clock to answer any questions you may have about your account, registration, bonus offers, and deposits and payouts. Notre service d'assistance est disponible 24 heures sur 24 pour répondre à toutes vos questions concernant votre compte, votre inscription, les offres de bonus ainsi que les dépôts et les versements. Il nostro servizio di assistenza è disponibile 24 ore su 24 per qualsiasi domanda relativa al conto, alla registrazione, alle offerte bonus e ai depositi e prelievi.