If no username or reference is provided in a bank transfer, the payment cannot be automatically assigned to your player account. 

In this case, the payment will not be credited to your player account. Instead, the transferred amount will be refunded to the original bank account from which the payment was sent.

The processing and refund can take a few days, depending on the banking processing times.

What should you keep in mind next time?

To ensure your deposit is correctly assigned to your account, please always include your username or the specified payment reference in the purpose field of every bank transfer.