Whether your account can be reopened depends on the reason it was closed:
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Voluntarily Closed or Inactive Accounts
If you closed your account on your own or it was deactivated due to inactivity (no login for 2 years), you can reopen it at any time. Simply contact our Customer Support. -
Nationwide Gambling Exclusion
If your account was closed due to a nationwide gambling exclusion in Switzerland, it can only be reopened once the exclusion is lifted.
You can find information on how to lift a gambling exclusion here: How can I lift my gambling ban?
Contact us!
Unser Support ist rund um die Uhr bei Fragen zu Konto, Registrierung, Bonusangeboten sowie Ein- und Auszahlungen erreichbar. Our support team is available round the clock to answer any questions you may have about your account, registration, bonus offers, and deposits and payouts. Notre service d'assistance est disponible 24 heures sur 24 pour répondre à toutes vos questions concernant votre compte, votre inscription, les offres de bonus ainsi que les dépôts et les versements. Il nostro servizio di assistenza è disponibile 24 ore su 24 per qualsiasi domanda relativa al conto, alla registrazione, alle offerte bonus e ai depositi e prelievi.