To verify your account, we require the following documents:
1. Proof of Identity
To confirm your identity, we accept one of the following valid documents:
- Passport
- ID card
- Swiss driving license
- Swiss residence permit
2. Proof of Residence
If our system cannot automatically detect your address, we require proof of residence. The document must not be older than 3 months and may include:
- Document of a Swiss bank or postal account
- Health insurance document
- Utility bill (e.g., electricity, gas, or water)
- Internet bill (not mobile) or Serafe bill
- Pay slip or rental agreement
- Residence confirmation, debt register extract, or municipal tax statement
For a C/O address, only confirmations of residence from the municipality or an address in the identification document will be accepted.
How to Upload Your Documents
Go to My Account > Account Verification to upload the required documents and check the status of your verification.
Verification Time
The verification process typically takes no longer than 10 minutes. If a document does not meet our requirements, we will notify you promptly.
Contact us!
Unser Support ist rund um die Uhr bei Fragen zu Konto, Registrierung, Bonusangeboten sowie Ein- und Auszahlungen erreichbar. Our support team is available round the clock to answer any questions you may have about your account, registration, bonus offers, and deposits and payouts. Notre service d'assistance est disponible 24 heures sur 24 pour répondre à toutes vos questions concernant votre compte, votre inscription, les offres de bonus ainsi que les dépôts et les versements. Il nostro servizio di assistenza è disponibile 24 ore su 24 per qualsiasi domanda relativa al conto, alla registrazione, alle offerte bonus e ai depositi e prelievi.