I have not received the full amount of my withdrawal A processing fee of CHF 5.- is charged for withdrawals up to and including CHF 100.-. No fee is charged beyond this. Contact us! 24/7 Live Chat Contact Customer Support immediately via our Live Chat. 0800 227 466 With us, the average waiting time is only 30 seconds before we are there for you. E-Mail We usually respond to your email within 30 minutes.