To request a withdrawal, certain criteria must be met:
1. Account Verification
Your account must be fully verified. Only after successful verification can you request a withdrawal. How can I verify my account?
2. IBAN verification
Before you can make your first withdrawal, you must verify your IBAN once. This ensures that withdrawals are only made to an account that belongs to you.
Why do I need to verify my IBAN?
3. Bonus Conditions
Have you accepted a bonus? If so, your real money is temporarily linked to the bonus. You must fully meet the bonus requirements before any withdrawal of real money can be processed. How can I cancel a bouns?
4. Additional Security Measures for High Amounts
If you deposit or withdraw a high amount within 24 hours, we are legally required to verify your bank details to comply with anti-money laundering regulations.
Contact us!
Unser Support ist rund um die Uhr bei Fragen zu Konto, Registrierung, Bonusangeboten sowie Ein- und Auszahlungen erreichbar. Our support team is available round the clock to answer any questions you may have about your account, registration, bonus offers, and deposits and payouts. Notre service d'assistance est disponible 24 heures sur 24 pour répondre à toutes vos questions concernant votre compte, votre inscription, les offres de bonus ainsi que les dépôts et les versements. Il nostro servizio di assistenza è disponibile 24 ore su 24 per qualsiasi domanda relativa al conto, alla registrazione, alle offerte bonus e ai depositi e prelievi.