If you deposit or withdraw a high amount within 24 hours, we are legally required to verify your bank details (according to anti-money laundering regulations).
You can upload the required document under My account > Account verification. The uploaded document must contain the following information:
- Date: The document must not be older than 3 months.
- Full Name: The name must match the name registered in your player account.
- IBAN Number: Your full IBAN must be clearly visible.
- Bank Name and Logo: The name and logo of your bank must be included.
These details are typically available on a bank statement. It is permitted to redact the amounts listed on the statement.
Contact us!
Unser Support ist rund um die Uhr bei Fragen zu Konto, Registrierung, Bonusangeboten sowie Ein- und Auszahlungen erreichbar. Our support team is available round the clock to answer any questions you may have about your account, registration, bonus offers, and deposits and payouts. Notre service d'assistance est disponible 24 heures sur 24 pour répondre à toutes vos questions concernant votre compte, votre inscription, les offres de bonus ainsi que les dépôts et les versements. Il nostro servizio di assistenza è disponibile 24 ore su 24 per qualsiasi domanda relativa al conto, alla registrazione, alle offerte bonus e ai depositi e prelievi.